CarmenCanvas, CarmenZoom, and Microsoft Office 365 are the three main tools that will help you access your course material and stay connected with your instructors and classmates. Learn more about all the tools at your disposal.

Learning Considerations

Basic Tech Requirements


Continue to employ the security best practices as you learn remotely. 

  • Make sure to lock your computer when you are not using it.
  • Situations like this are prime phishing opportunities, and Ohio State has recently seen an uptick in the number of scams targeting university email accounts. Remain vigilant for security concerns and report suspicious emails to

Find more resources to protect yourself and your computer at

Online Student Readiness Assessment

Discover what skills you need to be a successful learner in online and hybrid courses. Take this brief quiz to learn more.

Accommodations Related to COVID-19

The university is committed to ensuring that individuals who are vulnerable to COVID-19-related challenges or who face particular challenges because of the pandemic can learn and work as safely as possible. 

Learn more about accommodations and submit an accommodations request by visiting the Safe and Healthy Buckeyes website

Disability Services

If you are in need of accommodations such as assistive technology or accessible media, Student Life Disability Services works to enable equal access to learning and university life. 

SLDS is still open Monday - Friday, 8 a.m. - 5 p.m. All drop-ins and student appointments will be conducted via phone or virtually until further notice. SLDS will not be proctoring exams until further notice. The Assistive Technology Computer Lab will be closed. 

Please refer to the SLDS COVID-19 Operational Changes page for information related to specific accommodation requests. 

If you have concerns with how your disability will intersect with the transition to virtual learning or if you encounter any unanticipated barriers, please do not hesitate to reach out. 

  • Phone: 614-292-3307
  • Video Phone: 614-500-4445
  • Email:

Online Classroom Etiquette

Treat your online classroom just like you would if you were attending a class in person. Be respectful of your instructors, your classmates, and yourself so you can focus on the task at hand: learning.   

All aspects of the Code of Student Conduct are applicable. A few quick things to keep in mind: make sure you’re dressed appropriately for class (nothing fancy – just be fully clothed), consider what your instructor and classmates can see in the background of a Zoom call, and mute yourself if in a large meeting or in an environment with a lot of background noise. 

Learn other Zoom etiquette tips. 

Academic Integrity

Academic integrity is extremely important to preserve fairness and honor the hard work you’re putting in. As such, some exams may require remote proctoring using Proctorio or similar remote proctoring tools. Be sure to check the syllabus or ask your instructor about exam expectations. Similarly, for written assignments or projects Turnitin may be used to ensure academic integrity. 

Top Tools



CarmenCanvas (often just called Carmen) is Ohio State’s learning management system. Your online classes in Carmen will serve as a hub for all the course content and activities. 

Getting Started with Carmen

CarmenCanvas is used by instructors, staff, and TAs to create and share materials. It's named for the song "Carmen, Ohio" - Ohio State's alma mater.

To log in, navigate to carmen.osu.eduNote: Carmen requires multi-factor authentication using BuckeyePass.

View the Getting Started Guide for help using CarmenCanvas.

Navigating Your Courses

Learn about the Carmen dashboard and the global navigation and what it looks like to access your courses and assignments.


Instructors might message you directly or make an announcement to your whole class in Carmen. You can decide how you receive notifications for each type of course activity sent to your email or as push notification on your mobile device.

Help with Carmen

Contact the Carmen team for additional support.

For general technical assistance, please contact the IT Service Desk.

The IT Service Desk offers 24-hour support, seven days a week, via email and phone.



CarmenZoom is a video, audio, and chat collaboration tool used in many online and hybrid courses. 

Getting Started with CarmenZoom

View the Getting Started with CarmenZoom guide

Even if you have not yet used the tool for classes or meetings, make sure to log in through CarmenZoom ahead of time to make connecting in the future more seamless. Make sure you are logged in through, rather than a free Zoom account, so you are not limited to 45-minute calls.

Show your Buckeye pride: Download custom Ohio State CarmenZoom backgrounds 

Zoom Meeting Controls

Familiarize yourself with the basic Zoom controls like muting and unmuting yourself, turning on your webcam, using the chat function, and raising your hand. 


Adding a Profile Picture to Zoom

Add a picture of yourself to your Zoom profile, so others can see your face even when your camera is off. This makes it easier for your classmates and instructors to identify who is on the Zoom call and who is talking. 

Zoom Etiquette

Treat your Zoom classroom just like you would a physical classroom – with respect. As always, all aspects of the Code of Student Conduct are in effect this semester. 

Here are a few things to keep in mind when you’re in an online classroom setting: 

  • If possible, use headphones when speaking on a Zoom call. Your sound quality will be much clearer. 

  • Mute your microphone when you’re not speaking – especially if you’re in an environment with background noise.  

  • Wear clothes. Learning at home, in your dorm, or away from campus can make for a more relaxed environment, and while you should be comfortable, your Zoom meetings are still class, so dress accordingly.  

  • Set up a learning environment for yourself that is free of as many distractions as possible. 

  • Think about what’s behind you when you’re on camera. Could your roommate need to change their clothes? Are your siblings having a pillow fight? When possible, choose a camera angle – such as having your back to a wall – that reduces distracting background activities. 

  • If your device allows for it, choose a virtual background to cover up these background activities. Ohio State has created a number of Zoom backgrounds to remind you of campus. O-H... 

  • If you’re having internet bandwidth issues, there are a few things you can do to improve your connection. Make sure your HD video is turned off in settings, mute your audio, and, if necessary, turn off your camera or dial in audio-only on your phone. If your instructor has a camera-on policy, communicate with them via chat so they understand why your camera is off and suggest alternative ways to demonstrate your engagement in class.  

  • Don’t drink alcohol or use illegal substances in class.  


Microsoft Office 365

Your BuckeyeMail also gives you free access to Microsoft Office 365.

Getting Started with Microsoft Office 365

As a student, you get free access to Microsoft Office products through Office 365 at Ohio State. That means Word, PowerPoint, Excel, Outlook, OnDrive, OneNote, and more. 

Your Office 365 ID is your full BuckeyeMail address and the password you chose when you activated your Ohio State username.

For directions on how to use Office 365, visit

Read some FAQs about the Microsoft Office 365 service for students.

BuckeyeMail through Microsoft Outlook

Your BuckeyeMail address is your Ohio State Username (lastname.#) This is your official university email account and should be checked daily.

Microsoft OneDrive

Access your files at any time from any device with cloud storage. As part of Microsoft 365 at Ohio State, you have 1 TB of storage on OneDrive. 

Microsoft Teams

Microsoft Teams integrates with other Office 365 programs, creating an all-in-one digital workspace catered to seamless collaboration. You can log on via computer or app to stay in communication on the go.

Learn more about the features available in Microsoft Teams and check out the ways other users interact with Teams to improve collaboration in the classroom and the workplace. 

Microsoft To Do

Microsoft To Do is an easy-to-use daily checklist tool to set you up for success this semester. The app is available online and on your mobile device. You can even share your To Do list for greater project collaboration.

Learn more about what you can do with Microsoft To Do.

Microsoft Planner

Microsoft Planner is a great tool to help you visualize your work and get tasks done. Think about using this tool when working on multi-step projects and group assignments.


More Tools

Through Ohio State, you have access to dozens of tools to help you be successful. Just a few are listed below. 


Your instructor will communicate with you about how scheduled exams will function. You may be required to take exams or quizzes online using Proctorio.

If your department or program uses an alternative tool, such as Examsoft, you should receive information from your instructor.


BuckeyePass, also known as Duo, is a multifactor authentication service used to log in to many Ohio State services. To manage your BuckeyePass devices:

  1. Go to
  2. Click the Register/Manage Devices button (you are encouraged to register more than one device)
  3. Follow the instructions to finish setting up BuckeyePass

Click here for the BuckeyePass Quick Start guide, and visit for more detailed instructions.

Adobe Spark

Adobe has created a handful of apps that you can use to be creative. With your Ohio State credentials (, not Buckeyemail), you can sign in to access Spark Page to make beautiful websites, Spark Post to make great looking graphics, and Spark Video to quickly get your message across with video.

Learn more about Adobe Spark for students.