Getting Help

Tech Help

How do I access tech support?

When basic troubleshooting doesn't solve the problem, Ohio State has in-person and remote tech support services to help you. All services are free for you to use as a student.

Through the IT Service Desk, you can receive 24/7 support a number of ways:

  • Self-Service - Quickly get answers to some of the most frequently asked tech questions at Ohio State.
  • Call - Speak with a service desk agent by calling 614-688-4357.
    • ​Newark campus students: 740-366-9244
    • ATI (Wooster): 614-514-484
  • Request a Callback - Visit the IT Service Desk website and click the button to have a service desk agent call you directly. You won't have to wait on hold if there's a high volume of calls. 
  • Chat - Chat with a live service desk agent on the IT Service Desk website
  • Email or Submit a Ticket - If you aren't in need of an immediate answer, submit a ticket through the IT Service Desk website or email the service desk at servicedesk@osu.edu
  • In-Person at the BuckeyeBar - Make an appointment to visit the BuckeyeBar inside TechHub on Millikan Road for face-to-face technology consultation and service. In an effort to support the health and safety of university faculty, staff, and students, please schedule an appointment by visiting the BuckeyeBar booking site. For more information about in-person support at regional campuses, visit the Digital Flagship website.

I don't have the technology I need to succeed in my courses. What are my options?

Visit the Tech Access page to find public computers or request help from the university. Visit the Internet Access page for free and reduced-cost internet options.

Can I chat online with someone for tech support?

The IT Service Desk offers 24/7 support. You can access Self-Service and live chat by visiting go.osu.edu/it. After logging in with your Ohio State credentials, click the word bubble icon at the top right of the page to begin your conversation. 

If you have general questions about learning tools like Carmen or Zoom or your Digital Flagship device, you can also chat with Student Mentors via Microsoft Teams. Click here to sign up for a time to chat with a Student Mentor Monday through Friday between 11 a.m. and 6 p.m.

How do I use the university's online learning tools like CarmenCanvas, CarmenZoom, Microsoft Office 365, BuckeyePass, or BuckeyeMail?

Visit the Learning Tools page for more information about to use each of these tools.

What happens if I have Wi-Fi issues, especially during timed assignments?

Speak directly with your instructor or advisor if you’re having issues with internet access during a timed assignment. 

For more information about internet access, please visit our Internet Access resource page.

Where can I go for computer access, printing, and other multimedia needs on the Columbus campus?

The Digital Unions provide computer access, offer free 3D printing, state-of-the-art video and audio studios, and more. Find detailed information about locations and hours here.

Additionally, visit the classroom services website, which has information about informal, public computing and student drop-in spaces.

 

Academic Help

I have concerns about my courses. Who should I contact?

Instructors should be in touch with you to share information about your courses and are expected to provide you regular updates, including any changes to the syllabus or curriculum. Should any issues arise, you are encouraged to contact your instructors directly via email and/or through CarmenCanvas. 

The Dennis Learning Center offers academic coaching to help you examine academic strengths and weaknesses and develop strategies for success. Schedule a one-on-one, virtual appointment with an academic coach.

What learning resources and services are available?

Contact individual resource offices if you have specific questions for their availability. 

The Dennis Learning Center can help you develop strategies for success during this transition. Schedule a one-on-one, virtual appointment with an academic coach.

For additional questions about learning resources, please reach out to your advisor, or visit the advising website.

What are some general best practices or tips for learning in an online or hybrid setting?

Our Tips for Success page has tips from students like you!

Is the Writing Center open?

The Writing Center’s services are open.

Students looking for consultations can schedule them in two ways:

  1. Schedule a Drop-Off session: writers can upload their writing along with a few questions or concerns they would like a consultant to address. Consultants will provide feedback and upload the document in 24-48 hours. 
  2. Schedule an Online Live Chat session: writers can upload a document and chat live with a consultant. 

Appointments can be made through the scheduling system. If you have any difficulty, please contact ohiostatewritingcenter@gmail.com for support.

How can I contact my advisor?

The Office of Student Academic Success has released information about academic advising during the Autumn 2020 semester.

Students can contact their college to schedule an advising appointment. For more details about advising and how to schedule an appointment, please visit the advising website. ​

Where can I sit to take an online course on campus if I have an in-person class immediately following it?

Small-capacity physically-distanced classrooms, which do not have courses scheduled in them, are being made available for students to drop-in on a short-term basis. These should not be used as long-term study spaces, but in the case where a student has back-to-back online and in-person courses, they can drop into the space for the online course session. 

All rooms and furniture have been marked to follow Ohio State physically-distanced guidelines.

See a full list of approved, physically-distanced drop-in spaces that are available for student use.

I have a disability. How will my accommodations translate to learning online or in a hybrid format?

If you are receiving accommodations through the Student Life Office of Disability Services, please contact the office to discuss how those services will be managed for online and hybrid coursework.

  • Phone: 614-292-3307
  • Video Phone: 614-500-4445
  • Email: slds@osu.edu

SLDS is still open Monday - Friday, 8 a.m. - 5 p.m. All drop-ins and student appointments will be conducted via phone or virtually. Visit the SLDS site for additional information about student accommodations related to COVID-19.

Where can I find help if I need accommodations for taking exams? 

Student Life Disability Services (SLDS) will only proctor exams for registered students with accommodations that require in-person testing and will have modified proctoring hours for autumn semester.

If a registered student requests one of the qualifying exam accommodations, they will schedule their exams in Accessible Information Management (AIM). Students with extended time and small-group accommodation requests will take their exams at home or off-site utilizing Carmen or another virtual assessment method. For more details, see the Requesting Accommodations page 

 

General Help

What's the best way to maintain my mental health and wellness?

Student Life's Counseling and Consultation Service (CCS) recognizes that it is typical for students to experience anxiety, worry or fear due to the uncertainty of this situation. CCS is still offering virtual counseling and consultation services. For more information on these services, visit the CCS website

Additional resources for taking care of your mental health and wellness are updated regularly on the Safe and Healthy Buckeyes site.

Who can help me advocate for my needs at Ohio State in relation to the COVID-19 pandemic?

The Student Advocacy Center within the Office of Student Life exists to help students navigate the university structure and resolve issues they encounter. Services offered include the student emergency fundgeneral academic advising regarding personal circumstances, and help dealing with health and personal crises.

Learn more about the center's resources and contact them to schedule an appointment. 

What support is there for international students to learn online or via hybrid courses?

The Office of International Affairs has created answers to frequently asked questions regarding this autumn semester. Ohio State will continue to provide updates as new information is issued by the university and the Department of Homeland Security and the Student Exchange Visitor Program.

Due to COVID-19, the federal Student and Exchange Visitor Program (SEVP) made an exception allowing students to remain in status, even if they exceeded the number of allowable online classes. SEVP guidelines say this exception will continue through autumn semester.

Ohio State students in certain countries and academic programs may enroll in distance learning, however, online pathways are not currently available in every country as a result of technology, accessibility or regulatory issues.

Ohio State continues to seek to develop pathways in the future for international students who either cannot or would prefer not to return to campus.